Effective Date: 01/15/2025

Hardmarketing LIMITED

Introduction

At Hardmarketing LIMITED, we are committed to providing the highest quality IT and digital marketing services to our clients. We understand that there may be instances where you are not fully satisfied with our services, and we want to ensure that you are aware of your options regarding refunds and returns. This Refund and Returns Policy outlines the conditions under which refunds will be granted and the process for requesting a refund.

Services Covered

This Refund and Returns Policy applies to the following services provided by Hardmarketing LIMITED:

  • Digital marketing services (SEO, PPC, Social Media Management, etc.)
  • Web development and design services
  • IT consulting and support services
  • Other related digital services

Refund Eligibility

Refunds will be considered under the following conditions:

  1. Service Not Delivered: If you have paid for a service that has not been delivered within the agreed timeframe, you are entitled to a full refund.
  2. Unsatisfactory Service: If the service provided does not meet the agreed-upon specifications or quality standards, you may request a partial or full refund, depending on the extent of the issue.
  3. Cancellation: If you choose to cancel a service before it has commenced, you may be eligible for a full or partial refund, depending on the timing of the cancellation and the specific terms outlined in your service agreement.
  4. Non-Refundable Services: Please note that certain services may be non-refundable, especially if substantial work has already been completed or if third-party expenses have been incurred on your behalf. These terms will be clearly stated in your service agreement.

Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with your refund request, including your name, contact information, service details, and the reason for your request.
  2. Review: Our team will review your request within 7 business days to determine eligibility for a refund.
  3. Resolution: If your refund request is approved, we will process your refund within 14 business days. Refunds will be issued via the original payment method unless otherwise agreed.
  4. Dispute Resolution: If you are not satisfied with the outcome of your refund request, you may contact us to discuss alternative resolutions. We strive to resolve all issues to the satisfaction of our clients.

Contact Information

If you have any questions or need further clarification regarding our Refund and Returns Policy, please contact us:

Hardmarketing LIMITED
[email protected]

This Refund and Returns Policy was last updated on 01/15/2024.